Refund policy

Returns & Refunds

For hygiene reasons, we don't accept change-of-mind returns or exchanges of pet-worn necklaces. If your order arrives damaged, defective, incorrect, or not as described, email hello@pawchapet.com, within 14 days of delivery, with your order number and a photo if available. We'll review the issue and offer an appropriate remedy, such as a replacement or refund. This policy doesn't limit any rights you have under applicable law.